We maintain whatever authority is needed to not engage and acknowledge any requests for returns, refunds, or exchange at our sole caution.
Cancellation by www.kokilaherbals.com
Kindly note that there might be some requests that we can't acknowledge and should cancel. We reserve the right, at our sole watchfulness, to refuse or cancel any request in any way, shape, or form. A few circumstances that may bring about your request being canceled shall include limitations on quantities available for purchase, inaccuracies or errors in item or evaluating data, or any imperfection concerning the nature of the item. We may likewise require extra confirmations or data before tolerating any request. If your request is dropped after your credit card has been charged, the said sum will be switched back to your Credit Card or Bank Account as applicable.
Cancellation by the User
In the event of orders for request cancellation, we maintain whatever authority is needed to acknowledge or dismiss demands for under any conditions.
If you need to drop your request, you should contact our client assistance group by writing to kokilaherbals@gmail.com or by calling +91 9560777331, +91 9999924331 which stays open 10 am - 6 pm IST on 5 DAYS (Monday to Friday).
Refund Process
In case of cancellation, we process the refund within 4-5 Working Days after receiving and confirming a valid cancellation request Solely at our Discretion and will start the exchange. For payment done through credit/debit cards or net banking, the refund will be handled to a similar account from which the Payment was made within 4-5 Working Days. It may take extra 5-7 business days, it might fluctuate depending upon your bank, for the add-up to reflect in your account.
1) The Order cancellation request can be placed only before the Order has been shipped and the entire order amount will be refunded.
2) All Items are non-returnable.
3) In case of damaged or defective Item Received Same will be replaced after the company has confirmed that same is eligible for Replacement at its Sole Discretion.
4) The company has the sole right to decide whether the order is eligible for Return/Cancellation/Refund at its own discretion.
